If you are an entrepreneur running a small business, you may have the latitude to handle your company’s IT helpdesk support department or recruit a neighbor’s son or daughter to do it on your behalf. As you begin to expand, however, you may not have the luxury to do so. As such, you need a 24/7 computer tech support team to handle and meet all of your needs.  Easy as it sounds, however,  having an in-house team is not easy. 

For starters, you need to invest in the enabling technology, as well as shoulder the payroll costs associated with paying full-time employees. And still, then, these full-time employees may not necessarily be doing productive work throughout, which is an absolute necessity in today’s competitive business world. And that’s where outsourced IT help desk services come in.

What Is a Help Desk?

Also known as a managed operation center, a help desk provides consistent and critical support services to your employees within the company, and in some instances, your customers. They’re run and manned by a team of experts with extensive technical knowledge in managing, troubleshooting, maintaining, and re-engineering different technological tools being utilized by companies across industries.

Even before the COVID-19 pandemic, help desk support staffing was still a major challenge due to skills shortages within the industry. This situation has continued to prevail despite IT being an important function in enhancing the core competencies and strategic tasks that can help your businesses thrive in today’s hyper-competitive business world.

If your IT staff is overwhelmed with technical support issues, however, they may not have the time to implement the strategic and innovative projects to grow your business. It shouldn’t come as a surprise that a survey published by Gartner indicated that 82% of executives plan to continue leveraging remote IT help.

This then begs the question; what are the benefits of remote infrastructure management?

Benefits of Remote Helpdesk Support

Whether you run a small business or a large multinational, there are many benefits of hiring a remote IT help desk staffing agency.

benefits of remote technical support services

Lower costs

One of the most obvious benefits of outsourcing IT department is the cost-saving aspect that it brings. By switching from an in-house team to a remote technical support provider, your company can reduce the costs associated with having permanent employees. Along with that, outsourcing helps increase the productivity of your employees as they don’t have to spread their time between different unrelated tasks.

Faster response turnaround

Help desk specialists are only an email, phone call, or support ticket away. By having third-party providers managing your IT support, you will always have technicians on standby to handle the issue on demand. And with a consolidated team of employees, all their efforts and experience can be used more effectively across your business. If one team member doesn’t know how to handle the issues, they can always consult with the next technician.

Increased flexibility

Another benefit of IT support outsourcing services is the flexibility it gives your employees. By always having a technician on standby, all the other employees can work for extended hours without having to worry about not having anyone to solve any issue they may have. And even when they’re working remotely, they can still access a live technician for support.

Access to a huge talent pool

If your business has minimal IT staffing resources, it can be somewhat difficult to assemble an IT department with team members with a broad spectrum of industry expertise. Whilst most IT technicians and specialists have general knowledge of varied IT services, the ever-changing technology space can always throw a curveball affecting a swift response. 

Remote help desk support service providers hire a large pool of technicians with diverse expertise in IT. As such, your IT department can enjoy the very best and brightest minds in the industry, making it a piece of cake to tackle employee issues promptly.

IT Support Desk Services That Our Remote Staff Can Help with

Our agency is a company based in Ukraine, and we help businesses around the world find efficient virtual IT support teams. You can hire our remote technicians for your internal IT needs in the following areas. 

Managed IT Services

  • All-inclusive IT infrastructure monitoring and support
  • Anti-virus, anti-malware, and managed patch management
  • Hosted Email / Exchange/ Office 365/Google Apps/ GSuite
  • And more.

Servers & Networks

  • Tower, Rack, and Blade Servers
  • Cloud servers
  • Routers, switches, and firewalls
  • Wireless internet solutions
  • Network security
  • And more.

Business Computers & Support

  • Remote helpdesk support
  • Technical support consulting
  • Local on-site PC support
  • 24/7 monitoring & management
  • And more.

Cloud Services & Data Backup

  • Cloud storage solutions
  • Fully-managed backups
  • Off-site data storage
  • Cloud workstations
  • And more.

Security & Compliance

  • IT risk assessment
  • HIPAA compliance support
  • PCI compliance support
  • Network security testing
  • And more.

Backup and Disaster Recovery Solutions

  • Managed cloud backups
  • Off-site data storage
  • Redundant infrastructure
  • Documented procedures
  • And more.
hire it support desk experts

Industries That We Serve

Our agency has been offering remote technical support services to a wide spectrum of industries across the globe. Some of the industries that we cater to include, but are not limited to: 

  • Financial services
  • Retail & eCommerce
  • Technology
  • Telecom 
  • Service sector, and more

Our Values 

  • Process culture. We strive to ensure that our business processes are open to everyone, agreed upon, and constantly communicated to all our technicians, which ensures that all our operations are standardized.
  • Strong governance. Our strong and transparent corporate governance ensures that our technical support agency makes ethical decisions that benefit our customers.
  • Innovation orientation. We are constantly looking for innovative solutions to ensure we help our customers implement proactive IT support desk strategies.

What Makes Us Different Among Other IT Helpdesk Support Providers in Ukraine?

You are probably wondering why you should choose our outsourced computer support services. Well, they’re quite many. In the interest of time, however, we are going to give you the top six reasons why you should consider working with us. 

  • Experienced team of remote help desk technicians. Our technicians are highly skilled, talented, and experienced in IT helpdesk support, backup and disaster recovery solutions, and more. Besides, they have working experience with the latest helpdesk tools and technologies to solve the most complicated IT issues.
  • Multilingual support. We have employed remote IT support technicians who are well-versed in different languages, which helps them communicate vital information in your preferred language in a seamless manner.
  • Modern infrastructure. Our team of IT helpdesk support executives and technicians delivers unparalleled services, all thanks to our investment in state-of-the-art tools, technologies, and office spaces.
  • Scalability. Our agency has the resources wherewithal and capability, both in terms of infrastructure and expertise. You can rely on us to scale up in case there are spikes in your business demands, so you get to pay only for the services rendered.

Get in touch with us today to learn more about our IT helpdesk support services and how we can help your company assemble a remote team.

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